Your membership in an iScript.care subscription program ("Subscription Service") begins when you have completed the intake form, at which time you will be charged for the first billing period of the Subscription Services.
The Subscription Services include access to licensed providers, medications where clinically appropriate, connected monitoring devices, and ongoing clinical support.
Please note: if you are disqualified by our medical provider for any medical reason, you will receive a full refund.
There is no guarantee of results or effectiveness from participation in the Subscription Services.
Cancellation Policy
You may cancel your Subscription Service at any time, for any reason. To cancel, please contact us at support@iscript.care or through the chat feature in your patient portal.
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If this notice is not received in time, your subscription will be charged on the next billing date and the cancellation will take effect on the subsequent billing cycle.
After cancellation, you will continue to receive Subscription Services through the end of your current billing period.
Refund Policy
If your Subscription Service is cancelled due to disqualification by our medical provider, you will be issued a refund for the remainder of your Subscription Service charges following the disqualification.
Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.
Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once dispensed. If approved, refunds will only be issued for your most recent billing cycle and will not be issued for past billing cycles.
Damaged or Incorrect Items: Please inspect your medication immediately upon receipt.
• Damaged items may be replaced by the pharmacy upon receipt of photographic evidence.
• Incorrect medications will be replaced by the pharmacy.
Contact support@iscript.care immediately if you receive damaged or incorrect medication.
Subscription Services FAQs
What is included in my Subscription price?
Your Subscription represents a single price for the services purchased. This may include consultations with a licensed Provider, medications fulfilled through a licensed pharmacy, connected device supply, 24/7 clinical support, and ongoing monitoring. Services covered may vary by program.
What if my provider determines I am no longer eligible?
If your Provider determines you are no longer eligible for the Subscription Services, your subscription will be cancelled and a refund may be issued per the policy above. Contact support@iscript.care with any questions.
What governs this Refund Policy?
Unless otherwise stated, iScript.care's Terms & Conditions govern this Subscription Services Cancellation and Refund Policy. In all events, you are responsible for fees from services and Healthcare Services rendered. This policy governs fees for Subscription Services only.